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FAQ

Got Any Questions For Us?

What is the pricing of your explainer video?

The cost of our videos depends on the complexity, type and duration of the video. To get more detailed pricing: Contact Us.

What are the services included?

  • Project Questionnaire
  • Script
  • Storyboard
  • Voice Over
  • Graphics
  • Animation
  • Background music and Sound Effects
  • Final Delivery

You can check out our process to see it in detail.

How much do you charge for a video if we provide script, storyboard or voice over?

If you provide us any of the script, storyboard, voice over then the cost will get reduced from the total cost. The total cost can vary as per your requirements.

What are the payment terms?

You can make the payment in installments(50-50). 50% upfront payment to get started and the remaining 50% after your final approval on the video.

Is there any discount?

Yes, you will get 10% discount on the total cost if you make 100% upfront payment.
Also you will get more discount if you have a bulk order.

What is the timeline to create an explainer video?

It depends on the type of video you take. An explainer video takes 19 business days for completion whereas educational and tutorial video takes 15 business days for completion.

Why does it take more time?

It's a creative process which requires research and brainstorming. The customized process includes the understanding of your business, script writing, brainstorming, storyboarding, voice over recording, graphic designing, animation, editing, music and sound effects for enhancing. Also, we ask for feedback and approval on each stage of video creation to ensure the engaging video for you.

Can you do a rush order?

Yes, we do rush orders by assigning additional manpower and resources. It will cost extra for rush orders depending on the complexity of the project.

What is the process for receiving information from us?

Please find the link given below of the project questionnaire to get information from you.
https://goo.gl/forms/gf1pMByOEktsWw9M2

What is the video production process?

You can find our complete process here. For more information, you can contact us.

How many revisions do we get?

You will get 2 revisions free of cost in every process. After completion of video, if there are complex changes. It will cost additional.

What types of video do you create?

There are four types of videos we create.

  • Educational Video
  • Tutorial Video
  • Explainer Video
  • 2D animation commercial video

Do you provide videos in other languages?

Yes, we do. We have done videos in Arabic, Chinese, Spanish languages.

Can I get subtitles in the video? What is the cost?

Yes, sure. We will add subtitles in the video as per requirement without any extra cost.

What we will get in the process?

Script (In Word format)
Storyboard (In PDF format)
Voice Over (Separate MP3 audio file)
Background music (Separate MP3 audio file)
Video Output (Two formats - MP4 and MOV)
Complimentary Logo Animation GIF file (If you have a logo)

In which format, we will get video?

We send FULL HD resolution(1920x1080) video in MP4 and MOV formats.

Who have the rights on the video?

Yes, you will have rights on your video. We may use the video for our own marketing purpose. Raw files remain the property of VideoZee. The client can purchase raw files from VideoZee for a fee according to the complexity of the project.

What if I am not satisfied with your work?

We have 100% customer satisfaction rate. If you are not satisfied with the work, you will get the refund as per our policy. For our refund policy, please click here.

Do you provide white labeled service?

Yes, we provide white-labeled service. We will work as your backend partner. Your agency will be the point of contact with your client and we will be your creative partner.